TCV
Connecting people and green spaces
Job Vacancies
IT Support Analyst
Location: Doncaster/hybrid
Hours: 35 per week
Salary: £24,500 - £26,500
The Conservation Volunteers connects people and green spaces to deliver lasting outcomes for both.
About the role
Reporting to the IT Manager, this role will be the first line point of contact for the delivery of excellent IT service across TCV. The role holder will be responsible for maintaining the call logging system queue, responding to queries in line with operational requirements and be responsible for the general maintenance of computer, audio visual and communication equipment, including mobile devices to TCV staff.
You will also proactively support the IT Infrastructure & Security Manager with the installation and testing of new hardware and software. Working with the IT Manager, you will be required to implement and continuously develop a culture of service management, including Service Level Agreements based on ITIL principles.
The post holder will be required to provide first and second line IT support to all levels of the organisation. Dealing with and resolving day to day support requests promptly and in line with service standards, you will also provide assistance on the testing and installation of new software systems and programs and support the configuration of IT systems such as client devices, servers, new software rollouts and updates.
You will have previous experience of monitoring system IT logs, alerts and scheduled reports, escalating these as required.
Significant experience supporting Microsoft systems and products i.e. 365, Active Directory, Office, Intune & Azure, SQL, DNS and DHCP is essential. Experience is also required in using and supporting Windows 10, Windows 11 and Server 2022 as well as in supporting the Android Operating System and apps.
You will have the ability and willingness to make decisions that benefit our users and volunteers and/or help them to be more effective in their role. The foresight to anticipate the effects these decisions will have on users, volunteers, colleagues and/or business activities is required.
A bit more about us
We are The Conservation Volunteers.
Our vision is Healthier, Happier Communities for Everyone. We believe that green spaces are an essential part of healthy, happy communities.
Our mission is To Connect People and Green Spaces to Deliver Lasting Outcomes for Both.
The opportunity to connect to nature on your doorstep and contribute to its protection should be available to everyone.
The outcomes of our work:
Environment: Green spaces are created, protected and improved, for nature and for people.
Communities: Communities are stronger, working together to improve the places where people live and tackle the issues that matter to them.
Health & Wellbeing: People improve their physical and mental health & wellbeing, by being outdoors, active and connected with others.
Learning & Skills: People improve their confidence, skills and prospects, through learning inspired by the outdoors.
Join in, feel good.
How to apply
You can download an application form in Adobe Acrobat format or Word format and you can view the recruitment pack for this post.
Alternatively you can request an application pack via email
Completed applications forms must be returned to Julie Logie by email by 06/10/2024.
Closing date for completed applications is Midnight on 06/10/2024
Please note
Interviews will be held on Week commencing 14th October 2024 at via Microsoft Teams
Occasionally, we receive a large number of responses to our advertisements.
If you do not hear from us within two weeks of the closing date (06/10/2024), please assume that your application has been unsuccessful on this occasion.
Benefits
There are a wide range of benefits on offer at TCV.
Health and wellbeing
We want the experience of working for TCV to be a positive one, and to have a positive impact on the health and wellbeing of our employees. We will strive to create an environment where our people are physically and emotionally supported to enable them to give their best and be well people.
Always happy to talk about flexible working
We support employees to work flexibly in different ways in both formal and informal flexible working arrangements. We don't promise we can offer you what you want, but we are always happy to talk about flexible working. In the interview process we'll discuss this more with you.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Criminal Record Check
This post is subject to a Basic Disclosure Check.
As this post requires a Criminal Record Check, please view TCV's Ex-Offender Policy.
Safeguarding Vulnerable Adults and Children
Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with, and adherence to, the organisational Safeguarding policies and procedures is an essential requirement of all employees, as is participation in related mandatory training.
Right to Work in the UK checks
Regardless of your nationality, you will be required to provide evidence of your right to work in the UK during our recruitment process. Should you be successful in proceeding to the interview stage, you will required to bring your documents with you for checking and copying.
Want to know more about The Conservation Volunteers?
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